MTN Ghana Debunks MoMo Scam Rumors: Your Funds Are Safe and Secure
MTN Ghana has addressed recent social media rumors suggesting that its Mobile Money (MoMo) platform has been compromised due to a cybersecurity incident. The company assures customers that these claims are false and that their funds remain secure.
MTN's Official Statement:
In response to the circulating misinformation, MTN Ghana released a statement:
We want to clarify that this information is completely misleading, untrue and, in some instances, potentially mischievous.
The company emphasized that no customers have lost money due to any cybersecurity incident and that the MoMo platform continues to operate safely.
Robust Security Measures
MTN Ghana highlighted the security protocols in place to protect customer funds:
- End-to-End Encryption: Ensures that all transactions are securely transmitted.
- Multi-Factor Authentication: Adds an extra layer of security to prevent unauthorized access.
- Continuous Monitoring: The system is constantly monitored to detect and prevent fraudulent activities.
The company also collaborates with regulatory authorities, cybersecurity experts, and partner institutions to maintain high safety standards.
Customer Vigilance Advised
MTN Ghana urges customers to remain vigilant and to avoid sharing sensitive information such as passwords, PINs, and one-time passwords (OTPs) through phone calls, text messages, or emails. For assistance, customers are encouraged to contact MTN's toll-free customer care number at 100.
Conclusion
Despite the false rumors, MTN Ghana's Mobile Money platform remains a secure and reliable service for its customers. The company continues to invest in advanced security measures to protect user funds and personal information.
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